Terms and conditions for using our website and services
Last updated: January 2026
By accessing and using the Confluence AI website and services, you accept and agree to be bound by the terms and provision of this agreement.
Permission is granted to temporarily access the materials on Confluence AI's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
The materials on Confluence AI's website are provided on an 'as is' basis. Confluence AI makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Confluence AI provides grant discovery, application support, contract management, compliance reporting, and related consulting services for tribal communities and Indigenous organizations. Specific terms for services will be outlined in separate service agreements or statements of work.
While we strive to provide high-quality services, we make no guarantees about specific outcomes, timelines, or results unless explicitly stated in a signed service agreement. Grant funding decisions are made by granting agencies and are outside our control. We cannot guarantee that any grant application will be approved.
Confluence AI is committed to providing timely and effective support to our clients. Support requests submitted through our designated channels are typically responded to within 24 hours during business days. Resolution times may vary depending on the complexity of the issue.
Clients are responsible for the content, data, and information they provide to Confluence AI, including any sensitive or proprietary information about their tribal community or organization. We reserve the right to decline to use any content that is illegal, offensive, or violates these terms.
You agree to provide accurate, current, and complete information when engaging our services and to update such information as necessary. Grant applications and compliance reports rely on accurate client information.
Confluence AI is committed to protecting the confidentiality of our clients' sensitive information, including tribal community data, grant strategies, project plans, and financial information. We will only use client information for the purpose of providing our services and will not disclose it to third parties without prior consent, except as required by law or as necessary to deliver the services.
You agree not to use the service to:
The service and its original content, features, and functionality are and will remain the exclusive property of Confluence AI and its licensors. The service is protected by copyright, trademark, and other laws. Materials developed specifically for a client as part of an engagement (such as grant applications or project plans) become the property of the client upon completion of the engagement.
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.
In no event shall Confluence AI or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Confluence AI's website, even if Confluence AI or its authorized representative has been notified orally or in writing of the possibility of such damage.
You agree to defend, indemnify, and hold harmless Confluence AI and its affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees).
Purchases and services are due and payable in accordance with the payment schedule agreed upon at the time of service. Late payments may result in interest charges, late fees, suspension of services, or termination of the agreement without notice.
If you believe you have been billed in error, you must contact Confluence AI within sixty (60) days of the billing date. Refunds or adjustments will not be issued for charges more than sixty (60) days old at the time of notification. You may withhold the disputed portion of any bill pending resolution, but must pay all non-disputed charges by the due date. Confluence AI will notify you of the results of our inquiry and either adjust the billing, issue a credit, or notify you that the disputed amount is still owed.
Either party may terminate services at any time, with or without cause. Clients will be charged for services up until the date of termination. We may terminate or suspend your access immediately, without prior notice or liability, if you breach these Terms.
Any disputes arising from these Terms of Service that cannot be resolved through good-faith negotiation may be submitted to binding arbitration in accordance with the rules of the ADR Institute of Canada. Before initiating arbitration, both parties agree to attempt to resolve the dispute through mediation. The arbitration shall take place in British Columbia, Canada, and the decision of the arbitrator shall be final and binding.
These terms and conditions are governed by and construed in accordance with the laws of British Columbia, Canada, and you irrevocably submit to the exclusive jurisdiction of the courts in British Columbia.
Confluence AI reserves the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
If you have any questions about these Terms of Service, please contact us at:
Confluence AI
Ginny Hasselfield, President: ginny@confluenceai.ca
Dallas Robinson, Senior Principal: dallas@confluenceai.ca
Jason Deichert, CTO: jason@confluenceai.ca
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
